Every now and again you run across some company that you think is an evil, money-grubbing outfit, that appears harmless enough, but then cracks you over the head with some surprising billing that you feel helpless to stop.
….and a web site, service or product you feel you should warn others about!
Let me introduce you to iFit.
A few years ago I bought a treadmill. It was a nice one that even came with a modem to connect to the Internet. They suggested using the iFit website as a way to track my runs as well as download some trails from around the world. I thought, OK, cool!
I bought a one month membership. And then another. At the end of the year they were giving away some nice gifts if I would buy a Yearly Membership. I was tired of rebilling all the time. We had some nice taxes coming back that year and so I thought why not. I paid $130.20 on 12/31/2016 for a 2017 membership.
I know, crazy, right? That much money to track how far you run?
Well this January I received this message in an email:
|Your Premium Membership has expired.|
We couldn’t auto-renew your iFit Premium annual membership as expected.
To continue your iFit Premium membership, visit your Account Billing in your settings to upgrade your account to Premium.
If you have questions, we’d love to help. Simply email us at email@example.com.
Well, I don’t use the treadmill much. If I use it two times in a month it was a good month. Some months I don’t use it at all.
I even write down all the data from my runs in Journal form.
The little 3 inch TV screen on the treadmill is not very motivating when I am running through the woods in the Ukraine so those advertised runs are not very motivating either.
So I thought, no I am not renewing it this year.
It is such a waste of good money!
So I did not renew.
In-fact I did nothing. The email suggests they can’t bill me. Let me just right this poor, expensive fitness training off and manage the tracking of calories and distance on my own. ( I have a college degree after all )
So then the next day I was shocked to find this email in my Inbox:
I didn’t do anything, least of all ask for another overpriced fitness membership. ( do you see where the price for this Premium Membership went up $66 or 33% in a year?)
And I may be mistaken but I am pretty sure I changed the credit card number I used last year to a new one, hence the first email I received from them saying they could not renew. Hmmmm?
Now I have gone through all the refund links on their website. Twice. I still have yet to hear from them.
Other than the ol’ take a number routine:
“Your request has been updated. Reply to this email or follow the link below:”
Meanwhile $196 just was stolen from my checking account by this shady iFit web site.
I started a dispute for this charge with my bank now. They have been good in the past about not paying for money not earned by some service (internet web site). But it really frustrates me that there are crooked outfits like this that stay in business and take people’s money when they have not earned it and through some shady business practice.
So I thought you should know. If you ever get an offer to join iFit, whether it be for a Fit Bit, treadmill, stationary bike, Stair Stepper, Nordic Track, anything….
If you see a promotion for anything from iFit I hope the hairs stand up on the back of your neck and you run, not walk, but run far away from the offer.
And please tell your friends and family too. If you get a membership they keep your credit information on file and bill you again when your membership is up whether you ask for it or not.
iFit = Buyer Beware!